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Budget Studio — Per night

If you are looking to save, our budget studio is exactly what you are looking for. It is our most basic option, but that doesn’t mean that you can’t expect quality.

Budget Studios have a Queen bed, separate en-suite with a shower.

Rooms have Kitchenettes which include: microwave, toaster, kettle (no oven or hob) and a bar fridge. Budget rooms are Ideal for short stays. Free unlimited WIFI

Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharges.

All Cancellations and Amendments to your booking need to be made via email

Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard

Amex cards incur a 3% surcharge

There is no fee for paying via Eftpos or cash

We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

If you are looking to save, our budget studio is exactly what you are looking for. It is our most basic option, but that doesn’t mean that you can’t expect quality. Budget Studios have a Queen bed, separate en-suite with a shower. Rooms have Kitchenettes which include: microwave, toaster, kettle (no oven or hob) and a bar fridge. Budget rooms are Ideal for short stays. Free unlimited WIFI. Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharges. All Cancellations and Amendments to your booking need to be made via email Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard Amex cards incur a 3% surcharge There is no fee for paying via Eftpos or cash We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Queen bed

If you are really looking to save, our budget studio is exactly what you are looking for. It is our most basic option, but that doesn’t mean that you can’t expect quality. Budget Studios have a Queen bed, separate en-suite with a shower. Rooms have Kitchenettes which include: microwave, toaster, kettle (no oven or hob) and a bar fridge. Budget rooms are Ideal for short stays. Plasma TV's with Freeview and unlimited complimentary WiFi daily. Free on-site car park is included. All Cancellations and Amendments to your booking need to be made via email. Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard; Amex cards incur a 3% surcharge. There is no fee for paying via Eftpos or cash We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Compact Studio — Per night

Compact studios have a Queen bed, separate en-suite with a shower.

Rooms have Kitchenettes which include: microwave, toaster, kettle (no oven or hob) and a bar fridge. Compact rooms are Ideal for short stays. Plasma TV's with Freeview and unlimited free WiFi.

Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharges.

All Cancellations and Amendments to your booking need to be made via email

Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard

Amex cards incur a 3% surcharge

There is no fee for paying via Eftpos or cash

We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Compact studios have a Queen bed, separate en-suite with a shower. Rooms have Kitchenettes which include: microwave, toaster, kettle (no oven or hob) and a bar fridge. Compact rooms are Ideal for short stays. Plasma TV's with Freeview and unlimited free WiFi. Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharges. All Cancellations and Amendments to your booking need to be made via email Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard Amex cards incur a 3% surcharge There is no fee for paying via Eftpos or cash We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Queen bed

Compact studios have a Queen bed, separate en-suite with a shower. Rooms have Kitchenettes which include: microwave, toaster, kettle (no oven or hob) and a bar fridge. Compact rooms are Ideal for short stays. Plasma TV's with Freeview and unlimited complimentary WiFi daily. All Cancellations and Amendments to your booking need to be made via email Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard Amex cards incur a 3% surcharge There is no fee for paying via Eftpos or cash We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Queen Studio — Per night

Queen studio rooms have a Queen bed and separate en-suite with a shower.

Rooms have Kitchenettes which include: microwave, toaster, kettle (no oven or hob) and a bar fridge.

Standard Queen rooms are ideal for short stays. Plasma TV's with Freeview and Free unlimited WiFi.

Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharges.

All Cancellations and Amendments to your booking need to be made via email

Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard

Amex cards incur a 3% surcharge

There is no fee for paying via Eftpos or cash

We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Queen studio rooms have a Queen bed and separate en-suite with a shower. Rooms have Kitchenettes which include: microwave, toaster, kettle (no oven or hob) and a bar fridge. Standard Queen rooms are ideal for short stays. Plasma TV's with Freeview and Free unlimited WIFI. Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharges. All Cancellations and Amendments to your booking need to be made via email Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard Amex cards incur a 3% surcharge There is no fee for paying via Eftpos or cash We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Queen bed

Queen studio rooms have a Queen bed and separate en-suite with a shower. Rooms have Kitchenettes which include: microwave, toaster, kettle (no oven or hob) and a bar fridge. Standard Queen rooms are ideal for short stays. Plasma TV's with Freeview and unlimited complimentary WiFi daily. All Cancellations and Amendments to your booking need to be made via email Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard Amex cards incur a 3% surcharge There is no fee for paying via Eftpos or cash We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

King Studio 2pax — Nightly

King Studio rooms have a King bed and separate en-suite with a shower.

Rooms have Kitchenettes which include: microwave, toaster, kettle (no oven or hob) and a bar fridge. King Studio rooms are great for those wanting a slightly larger room type than the Compact or Queen room option. Flat Screen TV's with Freeview and Free unlimited WIFI.

Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharges.

All Cancellations and Amendments to your booking need to be made via email

Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard

Amex cards incur a 3% surcharge

There is no fee for paying via Eftpos or cash

We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

King Studio rooms have a King bed and separate en-suite with a shower. Rooms have Kitchenettes which include: microwave, toaster, kettle (no oven or hob) and a bar fridge. King Studio rooms are great for those wanting a slightly larger room type than the Compact or Queen room option. Flat Screen TV's with Freeview and free unlimited WIFI. Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharges. All Cancellations and Amendments to your booking need to be made via email Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard Amex cards incur a 3% surcharge There is no fee for paying via Eftpos or cash We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

King bed

King Studio 3 pax — Per night

King studio rooms have a King bed and separate en-suite with a shower.

Rooms have Kitchenettes which include: microwave, toaster, kettle (no oven or hob) and a bar fridge. Superior rooms are great for those wanting a slightly larger room type than the Compact or Queen room option. Flat Screen TV's with Freeview and Free unlimited WiFi.

Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharges.

All Cancellations and Amendments to your booking need to be made via email

Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard

Amex cards incur a 3% surcharge

There is no fee for paying via Eftpos or cash

We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

King studio rooms have a King bed and separate en-suite with a shower. Rooms have Kitchenettes which include: microwave, toaster, kettle (no oven or hob) and a bar fridge. Superior rooms are great for those wanting a slightly larger room type than the Compact or Queen room option. Flat Screen TV's with Freeview and Free unlimited WIFI Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharges. All Cancellations and Amendments to your booking need to be made via email Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard Amex cards incur a 3% surcharge There is no fee for paying via Eftpos or cash We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

King bed + Rollaway bed

King studio rooms have a King bed and separate en-suite with a shower. Rooms have Kitchenettes which include: microwave, toaster, kettle (no oven or hob) and a bar fridge. Superior rooms are great for those wanting a slightly larger room type than the Compact or Queen room option. Flat Screen TV's with Freeview and unlimited complimentary WiFi daily. All Cancellations and Amendments to your booking need to be made via email Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard Amex cards incur a 3% surcharge There is no fee for paying via Eftpos or cash We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

King Studio Winter deal — Non Refundable

Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard

Amex cards incur a 3% surcharge

There is no fee for paying via Eftpos or cash

We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Queen bed

LOW RATE - NO MONEY BACK: Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged. PREPAYMENT: You will be charged a prepayment of the total price at any time. Rooms have Kitchenettes which include: microwave, toaster, kettle (no oven or hob) and a bar fridge. Standard rooms include: Ensuite bathroom with shower, Plasma TV's with Freeview, unlimited complimentary WiFi daily and free on-site car parking We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Large King Studio with full Kitchen — Per night

The Large studios are open plan with both beds in the main room and the kitchen at the rear.

There is a King and single bed in the main room with a separate Ensuite bathroom which has a bath and shower.

This room has a full kitchen, with the following facilities: Oven, Fridge/Freezer, Dishwasher Toaster, Microwave, Crockery/cutlery and dining table & chairs. (one plate hob available on request)

Free Unlimited WIFI

Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharges.

All Cancellations and Amendments need to be made via email

Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard

Amex cards incur a 3% surcharge

There is no fee for paying via Eftpos or cash

We advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

The Large studios are open plan with both beds in the main room and the kitchen at the rear. There is a King and single bed in the main room with a separate Ensuite bathroom which has a bath and shower. This room has a full kitchen, with the following facilities: Oven, Fridge/Freezer, Dishwasher Toaster, Microwave, Crockery/cutlery and dining table & chairs. (one plate hob available on request) Free unlimited WIFI Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharges. All Cancellations and Amendments need to be made via email Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard Amex cards incur a 3% surcharge There is no fee for paying via Eftpos or cash We advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

King bed and a Single bed.

These rooms are larger than the standard Studio rooms and are perfect for those wanting full cooking facilities at a competitive rate. Large studios have open plan with both beds in the main room and the kitchen at the rear. There is a King and single bed in the main room with a separate Ensuite bathroom which has a shower over single spa bath. This room type has a full kitchen, with the following facilities: Mini oven, Fridge, Toaster, Microwave and crockery/cutlery and dining table & chairs. (One plate Hob- available on request) All Cancellations and Amendments to your booking need to be made in writing via email. Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard; Amex cards incur a 3% surcharge. There is no fee for paying via Eftpos or cash. We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

One Bedroom Family Unit — Per night

The One Bed units have an open plan dining / bedroom with a King bed in the main room and the kitchen to the side of the room. The separate bedroom has two single beds, so can accommodate a max of 2 pax in this room.

This room type has the following facilities: Oven, Fridge/Freezer, Dishwasher Toaster, kettle, Microwave, Crockery/cutlery and dining table & chairs. (one plate hob available on request)

Free unlimited WIFI

Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharges.

All Cancellations and Amendments to your booking need to be made via email

Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard

Amex cards incur a 3% surcharge

There is no fee for paying via Eftpos or cash

We strongly advise guests to purchase travel insurance to cover for any unforeseen changes

The One Bed units have an open plan dining / bedroom with a King bed in the main room and the kitchen to the side of the room. The separate bedroom has two single beds, so can accommodate a max of 2 pax in this room. This room type has the following facilities: Oven, Fridge/Freezer, Dishwasher Toaster, kettle, Microwave, Crockery/cutlery and dining table & chairs. (one plate hob available on request) Free unlimited WIFI Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharges. All Cancellations and Amendments to your booking need to be made via email Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard Amex cards incur a 3% surcharge There is no fee for paying via Eftpos or cash We strongly advise guests to purchase travel insurance to cover for any unforeseen changes

King Bed in the main studio, 2 Single Beds in a separate bedroom

One Bedroom Family Units are perfect for families or groups wanting full cooking facilities. Our One Bed units have an open plan dining / bedroom with a King bed in the main room and the kitchen to the side of the room. There is a separate bedroom which has 2 single beds. The Kitchen includes: Electric frying Pan, Oven, Fridge/ Freezer, Microwave, Rice cooker Dishwasher Toaster, Kettle and crockery/cutlery- (no stove nor hot plate). The One Bedroom studio can sleep a max of 4 guests in total. The rooms have Flat Screen TV's with Freeview and Unlimited/ complimentary WiFi daily. All Cancellations and Amendments to your booking need to be made via email Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard Amex cards incur a 3% surcharge There is no fee for paying via Eftpos or cash We strongly advise guests to purchase travel insurance to cover for any unforeseen changes

Two Bed Interconnecting Family Unit — Per night

2 Bedroom Interconnecting Family Units has King Bed (can be split into 2 single beds), and a single bed. The main bathroom is off the bedroom and has bath /shower ensuite. Kitchen facilities are: Oven, Fridge/Freer, table & chairs. The second bedroom has a King Bed, walk in shower ensuite, microwave kitchenette and a fridge. The second bedroom also has its own entrance.

Free unlimited WiFi.

Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharge.

All Cancellations and Amendments to your booking need to be made via email

Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard

Amex cards incur a 3% surcharge

There is no fee for paying via Eftpos or cash

We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

2 Bedroom Interconnecting Family Units has King Bed (can be split into 2 single beds), and a single bed. The main bathroom is off the bedroom and has a bath /shower ensuite. Kitchen facilities are: Oven, Fridge/Freer, table & chairs. The second bedroom has a King Bed, walk in shower ensuite, microwave kitchenette and a fridge. The second bedroom also has its own entrance. We offer free unlimited WIFI Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharge. All Cancellations and Amendments to your booking need to be made via email Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard Amex cards incur a 3% surcharge There is no fee for paying via Eftpos or cash We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

2 x King bed (this can be split into 2 single beds).

Our 2 Bedroom open plan Interconnecting Family Units are suitable for 1 - 5 persons. First bedroom has a King bed (can be split into 2 single beds on request) plus a single bed in an open plan room. The main bathroom is off the bedroom and has an ensuite shower over spa bath. Kitchen has full cooking facilities, with an oven, microwave, dish washer, toaster (no hob). The second bedroom has its own entrance and is a self contained studio unit which interconnects in to the first bedroom. This room has a King bed (can be split in to two singles on request). Separate ensuite bathroom with shower & a kitchenette. Ideal for families or groups wanting to share. Free unlimited complimentary WiFi daily and Flat screen TV's with Free view channels. Also free on-site car parking is provided. All cancellations and amendments to your booking need to be made via email.Please note there is a 2% surcharge if you choose to pay with either Visa or Mastercard. Amex cards incur a 3% surcharge. There is no fee for paying via eftpos or cash. We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Three Bedroom Interconnecting Family Unit — Per night

A King Bed is in the main room which is an open plan living/bedroom. Off the main room is a separate bedroom with a 2 single beds .

The Bathroom for this unit is off the main bedroom and is an ensuite.

The Kitchen includes: Oven,Fridge/Freezer,Dishwasher,Microwave,Toaster,Kettle and crockery/cutlery.

The third bedroom has a Queen Bed & ensuite shower room. There is also a small kitchenette (no oven or hob) with a microwave and fridge. This room interconnects to the main Apt.

Free unlimited WIFI.

Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharges.

All cancellations & amendments to your booking need to be made via email.

Please note there is a 2% surcharge if you settle your account with either Visa or Mastercard

Amex cards incur a 3% surcharge. There is no fee for paying via Eftpos or cash.

We strongly advise guests to purchase travel insurance.

A King Bed is in the main room which is an open plan living/bedroom. Off the main room is a separate bedroom with a 2 single beds . The main Bathroom for this unit is off the main bedroom and is an ensuite. The Kitchen includes: Oven, Fridge/Freezer, Diswasher, Microwave, Toaster , Kettle and crockery/cutlery. The third bedroom has a Queen Bed & ensuite shower room. There is also a small kitchenette (no oven or hob) with a microwave and fridge. This room interconnects to the main Apt. Free unlimited WIFI Please note that if you have not paid on the morning of your arrival, the first night will be charged to the credit card provided including any credit card surcharges. All cancellations & amendments to your booking need to be made via email. Please note there is a 2% surcharge if you settle your account with either Visa or Mastercard Amex cards incur a 3% surcharge. There is no fee for paying via Eftpos or cash. We strongly advise guests to purchase travel insurance.

1x King bedroom 2x Single bedroom 1x Queen bedroom with ensuite

Three Bedroom Family Units sleep a max of 6 guests. A King Bed is in the main room which is an open plan living/bedroom Off the main room there is a separate room which has a single bed and 2 single beds. The main Bathroom for this unit is off the main bedroom and is an ensuite shower room. The Kitchen has full cooking facilities, including, electric oven, frying pan,toaster, kettle, microwave and full size fridge/ freezer, and all crockery/cutlery plus a 4 seater table & chairs. The third bedroom is has a Queen Bed & ensuite shower room. There is also a small kitchenette (no oven or hob) with a microwave and fridge. All Cancellations and Amendments to your booking need to be made via email. Please note if you have not settled your account there is a 2% surcharge and choose to settle your account with either Visa or Mastercard; Amex cards incur a 3% surcharge. There is no fee for paying via Eftpos or cash. We strongly advise guests to purchase travel insurance

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Bella Vista Queenstown is a modern complex comprising of 24 fully serviced studio rooms and apartments. Situated in a quiet central location near the heart of Queenstown, Bella Vista is the perfect option for all your needs.
We offer a range of accommodation including queen, king, twin, triple and bath studios as well as fully self contained family apartments.

Queenstown offers a fabulous holiday destination for every guest. The local area offers a fantastic range of activities, trips, hikes and skiing options to suit all skill sets and adrenalin levels. Whether you are visiting to tramp one of the many amazing local walks, experience one of the 4 local ski fields or just to visit friends and family and relax, Queenstown is the perfect holiday destination.
Warm summers or fun filled winters we are lucky enough to have everything right here on our doorstep.
We look forward to hosting you soon!

Property Facilities

24 fully serviced units and apartments
Central location, only a short 5 minute flat walk to central Queenstown restaurants, Gondola and Lake front.
Free unlimited WIFI
Flat screen TV's
Ski dry room / storage
Corporate rates available on request
Plenty of Free On site Parking
Guest activity booking service
Qualmark 4 Star Rating
Guest Laundry

General Room Facilities

Free unlimited WIFI
En suite Bathrooms
Direct Dial Telephones
Hair Dryers / Clock Radio Alarms
Iron & Board / Heated Towel Rail
Kitchenettes with crockery/cutlery - No hob or hot plates in the studio rooms.
Apartments with full Kitchens - ask for details..
Electric heaters in every room
Bar Fridges / Toaster / Kettle
Flat Screen TV's

Car Parking

Free On Site Parking

Location / Distances

36 Robins Road is situated a short 5 minute flat walk from the centre of Queenstown, along Robins Road.
Bella Vista is the perfect location for those wanting to stay central yet have the peace and quiet to relax in comfort.

Close to all local amenities, bars, restaurants, lake front and Skyline Gondola.

Check-In Time

Between 3:00 pm and 10:00 pm

Check-Out Time

10:00 am

Reception Hours

8am-6pm. Please contact reception prior to 5pm if arriving after hours.

Directions to Property

Google Maps

Additional Information

Bella Vista Queenstown is the trading name of Robins Road Queenstown 2013 Ltd
Smoking is strictly NOT permitted in any units.
If smoke is detected inside a unit there will be a charge to restore the unit to its non-smoking status.

BEDDING REQUIREMENTS:
Bedding configurations are on a request basis only and subject to availability. Whilst we will do our best to meet your requirements, we cannot guarantee your requested bed type or room location.

LATE CHECKIN:
Guests arriving later than 6pm must contact Bella Vista Queenstown office prior to 6pm to arrange a late check in and the credit card on file will be charged the first nights accommodation plus any additional credit card fee's.

Payment Policy

No payment is required at the time of booking, although a credit card is required to secure your reservation.
Standard payment policy:The credit card provided at reservation may be charged 72 hours (3 days) prior to arrival in full - including credit card surcharges. If you are arriving late and wish to settle your account via a different payment method, please contact Reception prior to arrival.
If the card on file declines, we will give you a grace period of 24 hours to supply new information. If we haven’t heard from you within 24 hours, your reservation will be cancelled.
*Please note different payment policies apply during the year. Standard payment policy may not apply on events dates or over winter and/ or the December Christmas and New Year holidays, so please read our cancellation policies to see which apply on your booking dates.

Cancellation Policy

STUDIOS AND APARTMENTS

Payment Policy:
No payment is required at the time of booking, although a credit card is required to secure your reservation.
Standard payment policy:The credit card provided at reservation may be charged 72 hours (3 days) prior to arrival in full - including credit card surcharges. If you are arriving late and wish to settle your account via a different payment method, please contact Reception prior to arrival.
If the card on file declines, we will give you a grace period of 24 hours to supply new information. If we haven’t heard from you within 24 hours, your reservation will be cancelled.
*Please note different payment policies apply during the year. Standard payment policy may not apply on events dates or over winter and/ or the December Christmas and New Year holidays, so please read our cancellation policies to see which apply on your booking dates.

Cancellation Policy:
Any cancellations, no shows or changes to a confirmed reservation, on or within 7 days prior to your arrival date will be charged in full. The total amount of your confirmed reservation will be charged including c/c fees. In the event of a now show the reservation will be immediately cancelled. All cancellations or amendments have to be made in writing via email.


• For certain events and /or for group reservations in excess of 3 (three) rooms, an amended terms and conditions letter will be provided that supersedes all other cancellation policies.
• All cancellations and; amendments have to be made in writing via email, or via the online provider the reservation was made through

DECEMBER: CHRISTMAS and NEW YEAR: From December 23rd to January 3rd
Over our Christmas and New Year holidays, a 30 days pre-payment and cancellation policy applies which supersedes any other cancellation policies.
The credit card provided at the time of booking plus any related transaction fees will be charged.
In the unlikely event of a cancellation or change to a confirmed reservation on/or within 30 days prior to your arrival date, you will be charged the total amount of your reservation. These charges would be made to the credit card supplied at reservation.
Should you wish to pay via bank transfer (only available from a nz bank account), please do contact us prior to the 30th day of your arrival.


WINTER SEASON: June 15th - September 30th
During the above dates, please note ALL Studio rooms have a 7 days cancellation period and Large King units and ALL Apartment studios have a 14 days cancellation period. Any cancellations or no shows to a confirmed reservation, on or within the cancellation window will be charged in full. The total amount of your confirmed reservation will be charged, including credit card surcharges. In the event of a now show the reservation will be immediately cancelled.

Important Information:
Guests arriving later than 5.30 pm are requested to contact us prior to arrival to arrange an after-hours check in.
We strongly advise guests to purchase travel insurance to cover for any unforeseen changes to their travel plans.

Bella Vista Queenstown is the trading name of Robins Road Queenstown 2013 Ltd

Child Policy

Children under 2 yrs stay for free if extra bedding is not required. Any child requiring extra bedding will be charged at the extra person rate. Baby cots/cribs and high chairs are usually available on request. An extra charge may apply.

Check In Policy

Check in from 3pm
Check out by 10am